Emirates Hospital Jumeirah Patient Rights & Responsibilities

Being a valued patient at Emirates Hospital, you and your family have the following rights:

• You have the right to be provided with the highest quality medical care without discrimination, respecting your values and religious beliefs. This shall be
  subject to availability, without interfering with other patient’s safety and the hospital work environment, and without breaching hospital rules & regulations.
• To be informed and educated about your diagnoses, the proposed plan of care and the progress of treatment.
• To be clearly informed about alternative treatments, success probabilities, possible side effects, and consequences of refusing treatment.
• To participate in all aspects of decision-making of your medical care and treatment while engaging the family.
• To choose your treating doctor.
• To be listened to and to receive a response to your enquiries promptly and clearly.
• To receive immediate treatment in life-threatening emergencies.
• To be protected during treatment from any physical, verbal, or psychological assault.
• To receive safe and equitable care irrespective of your financial and social status.
• You have the right to a second opinion in the hospital.
• To know the identity (name and specialty) of the healthcare provider responsible for your care.
• To refuse treatment if you wish to do so (after being educated of the consequences of your refusal and after you sign a release of “against medical advice”)
  (LAMA Form).
• You have the right to refuse the examination or follow up of your treatment by any person not directly responsible for your care.
• To be informed about the cost and payment options for your healthcare and to be provided with a detailed bill of charges.
• You have the right to identify the family member or guardian whom you wish to participate in care decisions.
• To have a family member or guardian as an escort depending on your health status.
• To view your medical records under the supervision of your treating doctor or medical staff and according to EH policies.
• To receive respectful and compassionate care for terminally ill patients according to personal beliefs and as per DHA Regulations.
• Upon discharge to receive clear instructions from your Nurse/doctor about your therapeutic plan, medications and follow-up care.
• You have the right to have an interpreter (if available) if the language presents a problem to understand the details of your care and the treatment provided to you.
• We support patient and family choice/decision to donate organs and tissues. Although, we don’t provide this service ourselves. However, if you need any information contact Emirates Organ Transplant Center (EOTC): +971 2 501 2959, +971 2 501 2908, +971 50 711 4567
• You have the right to obtain a medical report and a copy of the medical test results from the Medical Records Section, for which the hospital may charge you.
• To communicate with Patient Affairs Unit anytime for any suggestions, words of appreciation, or any concerns. We can be reached at (800 444 444) or (patienta_airs@emirateshospital.ae).
• To be treated with the highest professional and ethical standards by highly qualified, experienced, and licensed healthcare professionals.

Being a valued patient at Emirates Hospital, you and your family have the following responsibilities:

• Respect and value the hospital rules and regulations.
• To provide complete and accurate information about your present condition, past illnesses/ surgeries, and previous hospitalizations and treatments.
• To provide complete and accurate information about your current medications and allergy status.
• To follow accurately your treating doctor’s instructions.
• To assume full responsibility for refusing or not following the treatment plans after being informed of the consequences.
• To respect rules and regulations in terms of visiting hours, food instructions, non-smoking policy, etc.
• To show consideration for others and deal with other patients and staff with respect.
• To avoid delay in scheduling appointments as requested by your doctor.
• To avoid delay in presenting to your scheduled appointment.
• To call 48 hours earlier in case of cancellation or rescheduling at (800 444 444).
• To respect priority given to emergency cases.
• To provide samples and attend checkups on time.
• To arrange for your transportation after procedures (requiring sedation/anesthesia).
• To ensure you meet all your financial obligations to Emirates Hospital and clinics.